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Chapter 12 - Consumer Law

Checklist

Particulars to take for a consumer law problem

1. Have you signed a contract with anyone for the goods you have bought?
2. Has anyone tried to repossess the goods you have bought or any other goods in your house?
3. Have you received any letters or court orders in connection with your repayments on the goods?
4. If you have received any letters or court orders, how did you respond to them?
5. Have you tried to sort out the problem by yourself, for example, by speaking to the accounts department of the other party or to the other party’s lawyer?
6. Did you make any arrangement with the other party to pay back the debt? What was the arrangement? Have you broken the arrangement, for example, by not paying your debt for a month?

Acknowledgements: The contents of this chapter, in particular the sections on the National Credit Act are drawn from the Black Sash publication: Debit and Credit: A reference guide for paralegals. This guide can be used by social workers, trade union representatives, paralegals, NGOs and anyone who gives advice to vulnerable people on debit and credit. The publication can be freely downloaded from the following website: www.blacksash.org.za.